Purchases

Refund Policy

Last updated: September 1, 2026

1. Unused first purchase

You may request a full refund of your first credit-pack purchase within 24 hours after payment if none of the credits from that purchase have been used. Once any credits from that purchase have been spent, the unused-first-purchase refund is no longer available.

2. Billing or delivery problems

Contact us if you experience a duplicate charge, a confirmed payment for which credits were not delivered, an incorrect amount, or a material technical failure that prevented the purchased Service from being provided. We will investigate and, where appropriate, deliver the missing credits, correct the account, or issue a full or partial refund.

3. Requests that are ordinarily not eligible

Except where law requires otherwise, refunds are not ordinarily provided for:

• credits that have been used;
• unused credits after the 24-hour first-purchase window;
• change of mind, dissatisfaction with a particular AI output, or failure to use the Service;
• content or an account restricted for violating our Terms or Content Policy; or
• bank fees, exchange-rate differences, or taxes not collected by us.

4. How to request a refund

Email lustmakerteam@gmail.com with the subject “Refund Request.” Include the account email, order or transaction ID, purchase date, amount and currency, and a short explanation. Do not send a full card number, CVV, password, or unnecessary identity documents.

We may ask for information reasonably necessary to locate the transaction and verify account control. Submission does not guarantee approval.

5. Refund method and timing

Approved refunds are normally returned through the original payment method and may require the payment provider to complete them. Bank or provider processing times vary. Credits associated with a refunded transaction may be removed from the account. If the account has insufficient unused credits because they were already spent, we may deny or adjust the request unless law requires otherwise.

6. Payment disputes

We encourage you to contact us first so we can investigate quickly. This does not restrict any right you have to contact your bank, payment provider, or consumer authority. We may provide transaction and delivery records to a payment provider when responding to a dispute.

7. Future subscriptions

LustMaker may offer subscriptions in the future. A product is recurring only if the checkout expressly identifies it as a subscription and displays the interval, renewal price, and cancellation method before purchase. Any additional subscription refund or cancellation terms will be shown at checkout. Cancelling a subscription stops future renewals but does not itself refund an already-paid period, except where stated or required by law.

8. Contact

For billing help, see Contact & Billing Support or email lustmakerteam@gmail.com.